About Me
Hello! I’m Brent Hoffmann. I am passionate about software development and architecture. I am a skilled full-stack developer and lifelong learner and tinkerer.
Work Experience
Software Architect/Sr. Dev - Professional Services at 24-7 Intouch
Feb, 2021 - Present
- Designs and documents software solution and specs based on the received requirements.
- Chooses the system architecture and each individual component of this system at a high level.
- Manage risk identification and risk mitigation strategies associated with the architecture.
- Provides the development team with fine-grained architectural blueprints to follow
- Conducts architectural reviews and code reviews
Manager of Professional Services - Operations at 24-7 Intouch
Feb, 2020 - Feb, 2021
- Led a team of 4 developers, prioritizing project tasks, tracking and reporting progress to stakeholders, and owning responsibility for quality and timelines of deliverables.
- Led development geared toward improving contact center agent efficiency by creating software solutions that provide automation and reduction of human-error
- Planned and oversaw migration of legacy software (asp classic) to modern software stack (C#/ASP.NET/MVC).
Sr. Software Developer at 24-7 Intouch
May, 2015 - Feb, 2020
- Led development of custom web-based punch clock software to replace an existing commercial off-the-shelf software solution.
- Led initiative to centralize hundreds of scheduled tasks deployed across several servers into a single custom software solution.
- Assisted in implementation of continuous integration, automated testing, and deployment solutions to enhance the SDLC.
- Developed various C# libraries to ease integration with 3rd party web services such as Zendesk, ePowercenter, and Salesforce.
- Developed and maintained IVR applications on an as needed basis.
Software Developer at Freshway Media
Oct, 2011 - Present
- Developed custom lead distribution software to increase and maximize advertiser commissions.
- Developed internal and customer-facing web portals for viewing lead data, campaign statistics, and sales data.
- Developed several tools and scripts for quickly migrating changes and updating production configuration.
- Installed and configured all servers and infrastructure (application, database, etc).
Systems Developer II at Manitoba Lotteries
April, 2011 - Feb, 2012
- Maintained, upgraded, and supported the existing HRIS system.
- Wrote custom reports for the HR department to assist in day-to-day operations (PL/SQL, Oracle Discoverer).
Jr. Software Developer at Blizzard Interactive
Oct, 2008 - April, 2011
- Developed and upgraded software for underwriting loans, using languages such as C#, VB.NET, and SQL.
- Responsible for the design, development, testing, and implementation of a suite of web services (SOAP/asmx).
Support Engineer II at Microsoft
March, 2005 - Oct, 2008
- Provided advanced technical support for large enterprises subscribed to Microsoft Exchange Hosted Services.
- Developed custom tool to assist the support team (VB.NET).
Education
Computer Analyst/Programmer Program from Red River College
2001 - 2003
Contact
Let's connect, chat about your project, or simply stay in touch.
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